Mobile Mortgage Specialist Assistant
Remote / Online - Candidates ideally in
Markham, Ontario, Canada
Listing for:
The Toronto-Dominion Bank (Canada)
Full Time, Part Time, Remote/Work from Home
position
Listed on 2026-01-13
Job specializations:
-
Finance & Banking
Financial Analyst, Business Administration
Job Description & How to Apply Below
Description
:
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Details:
The position is part-time, minimum 15 hours, and reports to the Manager, MMS Assistants.We may be able to offer additional hours of work up to 37.5 hours per week, dependent on business volumes.Work volumes are received directly from your associated MMS during scheduled hours.The MMS Assistant position is primarily remote, working from your home office or a specific TD location.Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants.KEY ACCOUNTABILITIES:
CUSTOMER
Maximize support in relation to credit administrationMaintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessaryGather client documentation after initial MMS customer meeting and process credit applicationProcess assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitmentsSupport customer journey through deal process while responding to any mortgage suite details product / policy for clarificationSHAREHOLDER
Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requestsContribute to achievement of MMS credit quality objectives and meeting or exceeding individual targetsMeet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on timePartner with administrative support groups to facilitate the end-to-end credit decision processSupport the achievement of business objectives by supporting sales goalsUnderstand and apply bank and business channel operating policies and proceduresContribute to business objectives for Operational Excellence and support process improvement opportunitiesEscalate non-standard or high-risk transactions / activities as necessaryBe knowledgeable of and comply with Bank Code of ConductBe knowledgeable to full mortgage suite of products and servicesEMPLOYEE / TEAM
Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitActively participate in the performance management process in support of own personal and professional development objectives, including coaching sessionsParticipate in team meetings, employee surveys, action planning, and training sessionsContribute to the success of the team by willingly assisting others in the completion of assigned dutiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTH
Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impactRequires a broad knowledge regarding basic product suite of business supportedUnderstands how the assigned duties relate to others in the customer or sales team and how the team integrates with othersIdentifies and assesses customer problems in straight forward situations using standard procedures, and escalates…
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