Head of Fraud Prevention

Head of Fraud Operations
As our Head of Fraud Operations, you will lead and consolidate a global Fraud Ops team, owning real‑time fraud operations, alert handling, and the evolution of our fraud stack. This role blends hands‑on operational excellence with strong people leadership and a product mindset to modernize how we detect, review, and respond to fraud, moving from manual workflows to AI/ML‑driven, scalable processes.
Responsibilities

Strategic Transformation

Define and deliver the vision and roadmap for the next generation of our alert platform (coverage, routing, prioritization, UI/UX, integrations, observability).
Drive automation of alert handling (AI/ML, rules, workflows) to reduce manual review and focus analysts on edge cases and high‑impact decisions.
Measure and improve automation coverage, precision/recall, fraud losses, conversion, and operating cost.
Structure Fraud Ops as the single intake and coordination point for operational fraud‑related requests, with standardized intake, prioritization, SLAs, and follow‑up.

Operational Excellence & Risk Management

Own core Fraud Ops KPIs (SLAs, queue health, quality scores, false positives, incident response times) and drive continuous improvement.
Ensure robust incident management: defined severities, on‑call model, incident communication, and action‑oriented post‑mortems.
Link operational decisions to risk appetite and P&L impact, balancing fraud losses, conversion, and cost.
Ensure processes are auditable and compliant with regulatory, scheme, and internal requirements.

People Leadership & Team Consolidation

Design and implement the Fraud Ops organization model (roles, structure, shifts, locations) to ensure clear ownership and 24/7 coverage.
Stabilize and rebuild the team: close key hiring gaps, develop team leads, and set clear expectations and KPIs for analysts and managers.
Raise the bar on professionalism, accountability, and ownership through operating principles, performance management, and strong operational routines (stand‑ups, reviews, post‑mortems).
Rebuild trust, communication, and collaboration within Fraud Ops and with partner teams through clear interfaces, transparent communication, and consistent follow‑through.

Qualifications & Skills

Bachelor’s degree in Economics, Engineering, Statistics, or a related field; a Master’s degree is a strong plus.
Extensive experience in Fraud Prevention within fintech, payments, banking, or digital financial services, with ownership of end‑to‑end fraud strategy across products and markets.
Proven track record leading and scaling global teams across multiple regions and time zones.
Deep understanding of fintech fraud typologies and experience designing preventive and detective controls.
Demonstrated success in defining, monitoring, and optimizing Fraud KPIs and SLAs, balancing fraud loss, customer experience, and regulatory expectations.
Highly analytical, data‑driven leader with a strong passion for pattern detection, automation, and continuous improvement.
Intermediate level of SQL with hands‑on experience.
Strategic yet hands‑on leadership style, with the ability to influence senior stakeholders and partner closely with Product, Engineering, Risk, and Compliance teams.
Highly motivated, proactive, and collaborative leader who fosters a strong ownership culture in fast‑paced, high‑growth environments.
Fluency in English (spoken and written);
Spanish is a plus but not required.
This role requires availability within EMEA time zones.

Benefits

Remote work: work from anywhere or any of our global offices.
Flexibility: flexible schedules driven by performance.
Fintech industry: dynamic, ever‑evolving environment with ample opportunity for growth.
Referral bonus program.
Learning & development:
Premium Coursera subscription.
Language classes: free English, Spanish, or Portuguese classes.
Social budget: monthly budget for team activities.
Housing support: opportunities for short‑term housing co‑working with the team.

Application Process
Our Talent Acquisition team is committed to a transparent candidate experience. We will review your CV and keep you informed at every step of the process via email.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Details

Seniority level:
Not Applicable

Employment type:

Full‑time
Job function:
Finance and Sales

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