Credit Controller-Finance

Go back East and North Hertfordshire Teaching NHS Trust

The closing date is 20 January 2026

We are recruiting for a Credit Controller who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for an enthusiastic and professional individual to join our award‑winning Finance team.

The successful candidate will be responsible for handling the Trust's debt in conjunction with NHS Shared Business Services and will be the key member of the Transaction Team in respect of Receivables. They will also oversee the Lister Cash Office, including line management of the cashiers.

The post holder will have excellent interpersonal and communication skills and be confident in the use of Microsoft products (particularly Excel) at a high standard. Attention to detail and the ability to work under pressure are key to this role, as is the ability to manage one's own workload and that of the cashiers.

Support for continuing study would be available to the right candidate. Our Finance Team has achieved Level 2 accreditation and is actively working towards Level 3, so we are committed to supporting our staff in their professional development.

The Finance Team is based in Avnet House, Stevenage. Team members typically work from home on two or three days per week, with Tuesday being a day when everyone from Financial Accounts attends the office.

Assisting the Transaction Team Manager in all matters relating to the recovery of Sales Income from both NHS and Non‑NHS organisations, Health Insurance Companies, Individuals and other miscellaneous entities.

Working closely with Shared Business Services (SBS), the Trust's outsourced Sales Invoicing/Debt Management Contractor whose offices are in Leeds (Invoicing & Receipting) & Bristol (Debt Management).

Chasing debt personally in conjunction with SBS and adding notes onto the SBS system.

Providing support to the Trust's Sales Invoicing staff based in various Departments in the Lister, QEII and Mount Vernon.

Undertaking routine System Maintenance functions relating to the “Accounts Receivable” ledger.

Resolving ad‑hoc queries raised either internally or externally relating to Accounts Receivable.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work‑life balance for our employees. This means that any employee is entitled to seek flexible working patterns and we are committed to listening and considering all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

At the heart of everything we do are our core values:
Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

• Studying towards CCAB/CIMA qualification, or have equivalent experience in a relevant subject degree, or relevant work experience.
• Attained CCAB/CIMA qualification, or have equivalent experience in a relevant subject degree.

• Significant experience in all aspects of using financial ledger systems…