Client Manager - Late Stage; Remote

Who We Are

Service Mac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Service Mac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

The Client Manager, Late‑Stage is responsible for monitoring and completing all activities related to service transfers in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for facilitating all incoming, outgoing and repurchase transfers associated with Foreclosure, Bankruptcy, Property Preservation, REO, Claims and Corporate Advance. This position is also the liaison between loan boarding, client management, the client, line of business and prior servicer.

These files should be managed in accordance with established work rules, goals & objectives to improve timeline and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

• Responsible for servicing mortgage accounts to ensure all service transfers are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
• Collaborating with critical participants to identify any service transfer activities and obtain relative information needed via checklist(s).
• Confirms receipt of the pre‑liminary loan populations associated with the relevant transfer as it relates to referenced line of business. Communicates populations to line of business.
• Begins testing loan transfer populations for accuracy and mapping to servicing system.
• Collaborate with Loan Boarding, the client and prior servicer when data is missing, incomplete or inconsistent.
• Sign‑off on final data prior to go‑live date of service transfer.
• Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
• Follows departmental and business policies with strict adherence.
• Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
• Monitors vendors performance by reviewing system/database activities throughout the default process
• Diligently follows up on outstanding requests and telephone calls from internal and external partners
• Monitors exception reporting used as key controls for minimizing risk

• 4+ years of Service Transfer Experience Required
• 4+ years Foreclosure and Bankruptcy Experience as it relates to service transfers
• GSE and GNMA experience preferred
• ICE technology: MSP, Foreclosure and Bankruptcy Loan Sphere experience

• Property Preservation, REO, Claims and Corporate Advance Experience as it relates to service transfers
• Knowledge of advance computer software programs to…