Client Asset Business Manager

Team / Role Overview

The EMEA Regulatory Operations Control team performs a key role in compiling, calculating, and monitoring all UK FCA Client Asset / Money submissions. The group also completes the Client Money and Asset Returns (CMAR) for the Citi UK FCA regulated entities. The group acts as central point of contact within O&T for Client Money and Asset issues enabling transparency and escalation and is responsible for chairing the monthly O&T Client Asset Forum in addition to participating in Business aligned forums.

This role is within the Regulatory Control team as part of the Belfast Operations , with key responsibilities for Client Money and Assets. The team is engaged with business partners, Technology, Compliance with key responsibilities for Client Assets including but not limited to the governance and oversight of O&T processes and procedures as they relate to Client Money and Assets.

• Work closely with O&T businesses and act as a point of contact for Client money & asset related matters
• Assist with the build out of a Client Asset governance structure for O&T
• Represent Regulatory Operations at the various monthly CA Forum meetings
• Engage with internal and external auditors on Client Asset related matters
• Partner with O&T, Client Asset and depository protection Office and Compliance implementing changes required as a result of internal or external audit reviews
• Work with Compliance and the Client Asset & depositor protection office in reviewing current and new business initiatives while adhering to Client Asset regulations. Analyzing, interpretation and providing executive summaries for key stakeholders and detailed impact analysis as required
• Attend business control forums providing appropriate challenge as it relates to Client Assets
• Support the Client Asset (CASS) functions performed by Regulatory Operations, escalating issues to management where appropriate, challenging issues and understanding root cause analysis and resolution
• Identification of areas for improving existing processes and controls, developing and enhancing Client Asset knowledge within Regulatory Operations
• Support the Managers Control Assessment for Client Assets within Regulatory Operations
• Engage in key business initiatives, liaising with strategic change management team in providing Business Requirements to enable testing of required change and confirming impact to team’s processes

• University degree and/or relevant professional qualifications.
• Proven experience in Operations, or in a Control or Policy function
• Previous Client Asset / CASS experience
• A level of understanding of Client Asset regulation and it's purpose
• Self-starter, able to work on initiative and organize themselves well with a strategic mindset
• Pro-active, likely to instigate change
• Team player – Excellent interpersonal skills
• Able to build effective working relationships quickly and maintain them
• Focused on providing a high standard of service to clients
• Good attention to detail
• Excellent written and oral communication skills.
• Resilient and tenacious
• Strong working knowledge of Excel, Word, and PowerPoint.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want…