Servicing Oversight Auditor

Join to apply for the Servicing Oversight Auditor role at Plaza Home Mortgage, Inc.

Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reverse residential mortgages. Headquartered in San Diego, California, Plaza employs a network of sales associates to serve its clients nationwide.

Plaza is dedicated to building quality, long‑term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.

This position is responsible for monitoring and evaluating activities of Plaza’s contracted sub‑servicers to ensure compliance with investor and regulatory requirements. This role requires strong administrative and time‑management skills.

• Conduct monthly loan level testing to verify sub‑servicer adherence to investor and regulatory requirements.
• Review and rate quality of call activity by listening to call recordings.
• Adhere to all regulatory requirements, internal policies and procedures.
• Other duties as assigned.

• Familiarity with Fannie Mae, Freddie Mac, and Ginnie Mae servicing requirements.
• Knowledge of various loan products, such as FHA, VA, Conventional and USDA.
• Strong attention to detail and organization skills.
• Proficiency in Microsoft Office.
• Strong oral and written communication skills.
• High school diploma or GED equivalent.
• 1‑3 years of experience in the mortgage industry, mortgage servicing preferred.
• Proficiency with computer systems including MS Office (Word, Excel, and Outlook).

This is a remote position.

Estimated Rate of Pay: $25.00 - $32.00 per hour.

This position is full‑time; non‑exempt.

Plaza offers a competitive benefits package, including medical/dental/vision, paid time off and holidays, 401(k), life and pet insurance. It also offers additional benefits such as employee friends and family loan and employee assistance program with discounted services.

Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment. Plaza Home Mortgage, Inc. is committed to preventing, stopping, and remedying all forms of discrimination in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all employees and applicants.

Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non‑merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or exercise any appeal or grievance right provided by law.

Plaza does not guarantee, warrant, ensure or promise that information provided is accurate. Terms and conditions of programs and guidelines are subject to change at any time without notice. Any unauthorized use or distribution of this information is strictly prohibited.

Plaza Home Mortgage, Inc. is an Equal Housing Lender. Plaza NMLS 2113.

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Cigna Transparency in Coverage link for Plaza’s careers site:

Plaza NMLS 2113: https://(Use the "Apply for this Job" box below)./