Trade Credit Controller

Overview

Join to apply for the Trade Credit Controller role at Travis Perkins plc
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This role is predominantly home-based; however, we’re looking for someone who is currently living in the Northampton area, as regular travel to our Northampton office (once a week) is required. As a Trade Credit Controller, you’ll play a vital role in minimising financial risk, supporting healthy cash flow, and maintaining positive relationships with our trade customers. You’ll work closely with our Contact Centre, Retail and Finance teams to ensure customer accounts are well managed, queries are resolved efficiently, and payments are collected in a timely and professional manner.

What You’ll Do

• Take ownership of a portfolio of customer accounts, ensuring outstanding debts are collected on time while investigating and resolving invoice and balance queries.
• Build strong relationships with customers to encourage prompt payment, act quickly on overdue or high-risk accounts, and escalate issues where appropriate.
• Follow best-practice processes to minimise risk, identify potential fraudulent activity, and communicate confidently with customers via phone and email.
• Support day-to-day departmental tasks and contribute to the wider objectives of the Trade Credit team.

What You’ll Bring

• Previous experience in credit control or a related finance role (desirable but not essential).
• Strong written and verbal communication skills with confidence in negotiation and decision-making.
• A high level of attention to detail and a proactive approach to problem-solving.
• A customer-first mindset with the ability to empathise and build trust.
• A positive, enthusiastic attitude and a willingness to learn.
• A collaborative approach – you value teamwork and understand its role in success.
• Reliability, flexibility and excellent timekeeping.
• Confidence using Google packages, including Google Docs.

What You’ll Get

You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us there will be opportunities to take your career wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. You’ll be supported with training and development, including access to Toolstation Academy programmes. You’ll also receive competitive benefits including holidays and Bank Holidays, a company pension scheme and life assurance, a bonus scheme, cycle to work, save and buy as you earn, 20% discounts across Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 retailers.

About Toolstation

Toolstation is part of Travis Perkins plc, a fast-growing multi-channel retailer of tools, accessories and building supplies. We grow with store expansion and a diverse group, offering opportunities for ambitious people who want to grow with us.

How to Apply

Interested candidates may apply through our channels. For more information, visit  or hit apply.

Equal Opportunity

Our policy is to employ the best qualified people and to provide equal opportunity for advancement, including promotion and training, and not to discriminate on gender, race, ethnicity, age, sexual orientation, religion, belief or disability.