Credit Controller - Finance Operations

Job Role

Credit Controller

Monday to Friday, 09:00 – 17:00 (35 hours per week)

Happy to talk flexible working

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2024 and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

Credit Control – Finance Operations

Liverpool

At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

• Annual leave starting at 25 days
• Annual bonus scheme
• Birthday privilege day and Christmas shutdown
• Holiday buy, sell and carryover scheme
• 2 charity volunteering or pro bono days
• Optional private medical insurance via BUPA
• Annual fitness allowance
• Flexible pension scheme
• ISA saving scheme and independent financial advice
• Electric or hybrid vehicle lease schemeMedicash
• EAP with access to counselling
• Enhanced family leave policies
• Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing
• Access to 10 days fully subsidised emergency or back‑up care per year via Bright Horizons.
• Life assurance
• Group income protection
• Annual travel season ticket loan
• Hybrid working and dress for your day policy
• Bespoke training and development opportunities
• Financial contribution towards home working equipment

We are seeking to recruit an experienced and proactive Credit Controller to support the Credit Control Manager in ensuring timely collection of outstanding debts and maintaining strong relationships with clients and other stakeholders. This role reports to the Credit Control Manager and its primary function is to maximise cash collections whilst minimising the level of debts and write‑offs across the firm.

It will give you the opportunity to work with a varied portfolio of clients and will present different challenges on a day‑to‑day basis.

You will work closely with the Senior Finance Business Partners and Fee Earners and build strong working relationships with the credit control team, within finance and the wider firm, and our clients. You will be a key support in communicating our expectations to pay both internally and externally. You will be part of a dynamic, target focused group of credit controllers.

You will be flexible and proactive and strive to ensure the team works as a whole to hit monthly cash collection targets.

• Proactively manage a portfolio of customer accounts to ensure timely payment of invoices
• Exceed personal cash collection target every month
• Monitor and chase overdue payments, primarily via phone.
• Resolve customer queries and disputes efficiently, escalating promptly.
• Proactively build trusting relationships with internal and external clients
• You are expected to be able to adapt your approach to each client as required to maximise cash collection
• Maintain accurate records of all credit control activity
• Manage your portfolio of clients effectively and efficiently using ABCD reporting
• Work together and work flexibly as a team to ensure all cash collection targets are met, supporting the need to re‑direct resource to challenging areas
• Support month‑end and year‑end financial processes as required.
• Help with additional projects as and when required

Important criteria:

• Proven experience in a credit control role.
• Strong communication and relationship skills.
• High level of accuracy and attention to detail.
• Ability to work independently and manage time effectively.
• Proficient in Microsoft Office, particularly Excel.
• Strong organisational and problem‑solving skills.
• Flexible and proactive individual with positive attitude to change

It would be beneficial for you to have the following:

• Professional qualification in credit management (e.g., CICM) is highly desirable

If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age,…