Senior Specialist; Ledger Remote
Singapore
Listed on 2026-01-06
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Finance & Banking
FinTech, Accounting & Finance
Payments Senior Specialist (Ledger) (Remote)
About the companyAspire is the leading all‑one finance operating system for growing businesses. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world‑class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and Mass Mutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as JP Morgan, Visa and Wise and helped more than 50,000 businesses using our suite of products.
Aspire has been awarded Best Employer of the Year and Startup of the year by Asia Fin Tech Awards, and also Linked In’s Top Startup in Singapore. In 2024, we also made it to CB Insights’ Top 100 Global Fintech List two years in a row.
You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex‑entrepreneurs, ex‑founders, and high‑achievers with international and diverse backgrounds. Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the Fintech space!
About the roleAbout the team:
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.
About the role:
As the Payment Ops Analyst, you will be the payment expert to customers & internal Aspire teams where you will ensure smooth operations, resolve payment escalations, identify and fill process gaps. The role's primary focus area is with Ledger Operations which manage ledger entries and adjustment to all transactions of Aspire products.
Key responsibilities include:
- Daily Operations - Operate back‑end functions on our tech platform such as manual processing of transactions/requests, activating features, crediting funds to client accounts, initiating transfers and return of funds and more.
- External Partner Management - Liaise with our business/service partners to troubleshoot and resolve issues.
- External Client Management - Interact with our customers and CS teams to solve their issues/concerns, advise solutions in‑line with our product capabilities and internal SOP.
- Internal Cross Functional Collaboration - Collaborate with various internal operational departments/teams to troubleshoot issues and derive solutions.
- Build Processes and Frameworks - Co‑build/design existing or new processes to achieve the better operational efficiency and reducing errors.
Qualifications:
- Payments experience: 0‑2 years of experience working in the payments space; experience related to Singapore, Indonesia and Hong Kong markets would be a plus.
- Product knowledge:
Basic level understanding of Virtual Accounts, domestic and swift payments. - Problem‑solver:
Motivated to make improvements with impact - Operational focus: A background in scaling processes in a fast‑paced, high‑growth environment, with a focus on accuracy, efficiency, and reliability.
- Strong analytical abilities:
Good data analytical skills with data sets and making inferences and conclusions. - Collaboration:
Good communication and coordination skills and the ability to lead credit‑related projects while collaborating with different stakeholders - Adaptability:
Ability to support any new processes and adapting processes to fit with changes in regulations and infrastructure. - Customer‑driven:
Always putting customers first to provide the best quality service. - Outstanding communicator:
Ability to communicate concisely and clearly to customers and internal stakeholders.
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