Invoice Adjustment; Billing & Dispute Management

Company: PTJ Fedex Express Portugal, Unip., Lda

Address: R. Lionesa

Scheduled Weekly

Hours:

40

Worker Type:
Regular

Posting

Start Date:

21-May-2025

Posting Close Date: 29-Jun-2025

Job Family: FXE-EU:
Customer Financial Services Representative ()

We have an exciting opportunity for you to join our team as a (INSERT JOB TITLE)

Fed Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve.

We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

• Receives and reviews the supporting details from the CFS Rep for invoice adjustments
• Upon validation that the supporting details are valid (e.g., credit note calculations from inaccurate billing are correct and approved by Commercial), processes invoice adjustments (e.g., record adjustment after identifying correct credit code) for insourced Global customers in Fed Ex’s systems
• Maintains accurate records of adjustments to support reconciliation efforts and audit trails
• Proactively records recurring issues to minimize billing discrepancies, streamlining invoice-related processes and driving continuous improvements
• Record adjustments after determining correct credit code/reason and validating proper documented approval and authorization by Fed Ex personnel in line with Fed Ex approval matrix

• Background in Finance is advantageous
• Experience with Excel (Mandatory)
• Ability to read, write and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish (B2 Level)
• Ability to pay close attention to detail
• High degree of customer orientation
• Good Problem solving and analytical skills
• Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement
• Experience working with third party auditors / customer portals (Plus)
• Experience in an international environment or similar (Plus)

• Attractive compensation package
• Health Insurance for you and your family members (Optional)
• Life Insurance (applicable for Fed Ex positions with a permanent contract)
• Pension Fund (applicable for Fed Ex positions with a permanent contract)
• Hybrid Working Model (2 days working from home and 3 days working at the office)
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for Fed Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• Schedule - daily shift Monday to Friday

Are you interested in this position?

We’d love to know you better! Submit your application, by uploading your CV in English. Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed Ex.

#LI-Hybrid

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Fed Ex Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. We serve more than 220 countries and territories and our team of 530,000 is dedicated to delivering outstanding customer service worldwide.