Commercial Lines Senior Account Manager

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First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.

• Engage with customers, colleagues and supervisors on the phone and in person with a high level of professionalism and respect
• Maintain confidentiality in all dealings with clients and within the agency
• Manage multiple books of business with minimal supervision
• Delegation of routine duties to prescribed teammates
• Document performance and work with AVP to resolve performance issues
• Ensure all renewal proposals be delivered to the producer a minimum of 30 days prior to renewal date
• Review/process all assigned documents within the prescribed processing times, confirming documents are true and accurate at the time of processing
• Review production reports for maintained book of business
• Review and provide guidance to teammates on Proposal of Coverage documents
• Ensure all agency billed policies and endorsements are processed according to procedure, following up on past due amounts when applicable.
• Coordinate and/or provide coaching, problem solving solutions, as well as procedural and systems training as needed, to any member of the Commercial Lines Department
• Build and maintain a positive working relationship with team and Producers, having critical conversations when required
• Conduct monthly team meetings to engage team in customer touch points and document interactions appropriately

• Competitive pay and benefits package – with variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

• Excellent Customer Service Skills
• Proficient in Microsoft Office
• 5 years' industry specific experience preferred
• Exceptional written & verbal communication skills
• Must possess and maintain Commercial Lines insurance license
• Must obtain and maintain professional designation relevant to position
• Strong sense of punctuality & attendance
• High school diploma/GED

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities.

It means you consistently find new ways to improve our organization.

Do you have what it takes to be a First Stater?

Make a Difference – Apply Now!

First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Finance and Sales
• Industry: Banking

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