More jobs:
Remote Teller.RBG - DBC Interactive Remote Tellers..Retail Banking Group
Remote / Online - Candidates ideally in
UAE/Dubai
Listed on 2025-12-17
UAE/Dubai
Listing for:
Mashreq Corporate & Investment Banking Group
Remote/Work from Home
position Listed on 2025-12-17
Job specializations:
-
Finance & Banking
Banking Operations, Bank Customer Service
Job Description & How to Apply Below
Remote Teller.
RBG - DBC Interactive Remote Tellers.
41.Retail Banking Group
Join to apply for the Remote Teller.
RBG - DBC Interactive Remote Tellers.
41.Retail Banking Group role at Mashreq Corporate & Investment Banking Group
.
The Remote Teller (RT) shall perform financial & service transactions in risk free & efficient manner over video calls while maintaining the set service & control standards at all times.
Key Responsibilities & Qualifications- Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.
- Strive towards reducing wait time and serve time by efficient processing of all transactions.
- Strive towards managing customer expectation for each interaction.
- Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.
- Ensure accurate delivery / receipt of cash to / from customers at all times.
- Be aware of fraud trends & be vigilant and alert on any possible fraud risks.
- Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
- Adhere to transactions limit, override approval and call back processes.
- Error free transactional report checking.
- Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
- Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.
- Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.
- Ensure 100% score at remote teller area with mystery shoppers.
- Be vigilant to identify customer needs & cross sell / refer Mashreq products.
- Remain updated on all process / control amendments.
- Provide friendly, efficient & accurate services.
- Complete knowledge of Interactive teller machine functionalities & minor trouble shooting.
- Good customer service skills.
- Strong inter-personal, communication skills.
- Strong work ethics & Team work.
- Ability to handle pressure.
- Detail oriented, quick with numbers, very vigilant.
- Ability to handle routine work with enthusiasm and vigor.
- Process related to financial / service transactions.
- 1–3 years of experience as a teller within the banking industry.
- Attention to Detail & Quality (Level
2) - Customer Focus (Level
3) - Communication & Interpersonal skills (Level
2) - Commitment to Results (Level
2) - Planning & Organizing (Level
2)
- Entry level
- Full‑time
- Finance and Sales
- Banking
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