Block Advisor Tax Advisor - Remote

Overview

Join to apply for the Block Advisor Tax Advisor - Remote role at H&R Block
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Joining H&R Block means you’ll serve clients with diverse tax needs and have the support of an expert team, along with advanced tax training to help you be successful.

As a Remote Tax Professional, you’ll work with clients remotely while receiving guidance from a dedicated team and access to the tools you need.

• Conduct tax interviews with clients and support do-it-yourself online tax clients through virtual tools (video conferencing, phone, chat, email)
• Generate business growth, increase client retention, and offer additional products and services
• Understand that teamwork is essential to our success – communicate and coordinate regularly with leaders and peers about how your remote work is impacting results
• Grow your tax expertise

• Experience completing individual tax returns
• Experience working in a fast-paced environment
• Access to high speed, reliable internet
• Experience and skilled in technology (specifically MS Teams and Outlook)
• Inspire confidence in clients with the ability to communicate complex tax situations concisely via phone, email and chat
• Experience utilizing effective customer service techniques
• Analytical and problem-solving skills
• Successful completion of the H&R Block Tax Knowledge Assessment2 or equivalent
• High school diploma / equivalent or higher
• Must complete continuing education requirement and meet all other IRS and applicable state requirements
• Availability to work a minimum of 20 hours a week during peak tax season
• Skill in researching information using various tax and publication tools to understand the client’s need (IRS Publications/Instructions)

• Assist clients remotely with tax interviews and online tax products
• Support client growth, retention, and cross-sell of additional services
• Collaborate with remote team members and leaders to optimize results

At H&R Block, we invest in our people by supporting their well-being. Our benefits can help associates plan for health, well-being, and financial needs, including:

• Medical coverage with mental health support and coaching
• 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Tax prep benefit for associates
• Flexible/remote opportunities, collaborative teams, and more

The pay range for this position is $11.00 - $80.00/hr local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Some roles may participate in incentive plans.

• Employment type:
  
  Full-time
• Industry: Retail
• Seniority level:
  Not Applicable

H&R Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.