Transaction Processor, Institutional Markets

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Transaction Processor, Institutional Markets Apply locations DE-Wilmington TX-Houston NY-New York CA-Woodland Hills NJ-Jersey City time type Full time posted on Posted 3 Days Ago job requisition

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one:
  We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments:
  We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate:
  We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive:
  We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

About the role

Responsibilities

As part of our pensions service department, you will be responsible for providing personalized and professional service to participants of over 700 pension plans. This may include responding to participant questions, updating data, and processing requested transactions, while always exhibiting good judgment and a thorough understanding of pension administration rules and procedures.

• Process participant transaction requests
• Research and respond to customer inquiries
• Provide annuity benefit quotes
• Process new retirement elections
• Research the accounts of deceased participants, recoup over payments (if necessary), locate beneficiaries and help them complete claim paperwork, process death claims
• Support the customer service team by helping to answer incoming calls during periods of unusually high activity
• Help drive continuous improvement by making enhancement recommendations for existing workflows & procedures
• Other duties and responsibilities, as assigned

Skills and Qualifications

• College degree preferred
• 2+ years’ experience in insurance or financial customer service, preferably with experience in deferred and/or immediate annuity products
• Strong customer orientation
• Attention to detail and accuracy
• Excellent oral and written communications skills
• Good problem solving and analytical skills
• Time management skills
• Conflict resolution skills
• Proficient in Microsoft Office products
• Ability to multitask

Compensation

The anticipated salary range for this position is $49,000 - $54,000 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications.

In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

Work Location

This position is currently designated as remote.

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Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness:
  We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings:
  We offer retirement benefits options, which vary by  the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program:
  Confidential counseling services and…