Manager, Fraud Investigations - Crypto

Join to apply for the Manager, Fraud Investigations - Crypto role at So Fi .

$99,200.00/yr - $/yr

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Join us to invest in yourself, your career, and the financial world.

We are seeking a talented and self‑motivated Manager to lead our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence. The Fraud Investigations Manager will lead a team of investigators in the detection and mitigation of fraud, financial crime, and other illicit activities involving cryptocurrency and digital assets. This role is crucial for safeguarding the company’s financial ecosystem.

• Manage a team of investigators to ensure determinations are appropriate, fully supported, and clearly documented for fraud cases.
• Provide ongoing mentoring, coaching, and counseling to investigators to drive production and quality goal achievement.
• Work closely with investigators to identify training needs, performance gaps, process improvement projects, and provide recommendations to leadership.
• Collaborate with senior management on ongoing projects to further enhance process improvements.
• Lead and coach fraud investigators on productivity while driving accountability and efficacy.
• Develop and implement SOPs for new processes.

• 5‑8 years of fraud leadership experience.
• Ability to implement and iterate on fraud investigation SOPs, identify and incorporate automation tools to enhance investigator efficacy and efficiency, and drive accountability.
• Subject matter expert for fraud prevention and investigation specifically for cryptocurrency.
• Demonstrate ability to lead several teams.
• Knowledge of banking compliance trends, rules, and regulations.
• Excellent organizational skills.
• Excellent written, verbal communication, and presentation skills.
• Analytical and problem‑solving skills.

• Experience in managing multiple fraud teams.
• A CFE or similar industry designation.

We provide a competitive base pay range of $99,200.00/yr to $/yr. Final base pay will be determined based on individual factors such as experience, skills, and location. The company offers comprehensive benefits and a culture of inclusion.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

We hire the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. New York applicants:
Notice of Employee Rights. SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Not Applicable

Full‑time

Finance and Sales