Game JMA Dome -Guest Service Representative - Temporary Part-Time

Job Title Game Day JMA Dome
-Guest Service Representative - Temporary Part-Time

Location

Campus

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $16.50 per hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level 00

FLSA Status

FLSA Status Non-exempt

Hours

Must be able to work a flexible schedule based on events scheduled at the Dome.
Hours may vary based on operational needs.

Job Type

Job Type Temporary

Unionized Position Code Not Applicable

Job Description

The JMA Dome is seeking Temporary Game Day Guest Service Representatives to work on an as needed basis for events in the  academic (June 2026 through May 2027) season. Our Guest Service Representatives play a critical role in creating a safe and enjoyable experience for our guests. In this role you will have the ability to promote excellence customer service throughout the Stadium.

Education and Experience

• As a Guest Service Representative, you are a leader for the entire Event Staff. We expect you to work as a team with all other Supervisors and staff personnel. You are encouraged to help in other areas as needed and assist all staff members that need assistance.
• Be a helpful, courteous leader of our staff and patrons.
• Have complete knowledge of the Dome Playbook, and policies & procedures.
• Monitor Event Staff members’ appearance, and performance.
• Must be able to obtain a NYS Security Guard License.

• Applicants must be flexible and able to work events that on average last between 5 and 7 hours.
• Events take place on nights, weekends, and some holidays.
• You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events.

• Attend all pre-event meetings with the Dome Management staff prior to events.
• Assist in the event day preparation of the Guest Service office and materials.
• Rotate shifts inside the Guest Service Office as needed, working with guests stadium related issues.
• Be alert for radio calls, and respond to incidents in your designated area.
• Resolve Guest concerns and accommodate special requests.
• Continually monitor the Stadium, be prepared to assist with any and all Guest Service needs.
• Be prepared to work with Event Staff on difficult issues that they cannot resolve.
• Report all on-the-job injuries, no matter how small, immediately.
• Complete Incident Reports as needed.
• Assist with coordination and accuracy of the JMA Dome lost and found program.
• Take part in post-game meeting with the Director of Security & Event Staff to review event.
• Perform additional responsibilities as needed and as directed by management.

• You must be able to stand and walk during an entire event in a stadium environment.
• Sometimes Event Staff Team Members are required to set up/take down chairs (must be able to lift/carry up to 25 pounds) or push guests in a wheelchair.

• Portable Ticket Scanner if applicable.
• Metal Detecting equipment as needed.
• PPE will be provided and required to wear if needed.
• The specifics will be based on job duties.

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private,…