Disney Lorcana Organized Play Associate – North America

We at Ravensburger are both a truly global company and a family. As a bunch full of different characters and personalities with heart and a passion for achieving our goals together, we offer a great range of entertainment for children and families. What drives us forward? A shared sense of purpose. Together we are working on creating something meaningful - pure fulfillment for your career!

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This is what we need you for

At Ravensburger North America
, we believe in the power of games to bring people together. If you’re passionate about the hobby industry and trading card games—and love supporting communities that play them—this role might be the perfect fit for you.

We’re searching for a detail oriented, enthusiastic Organized Play Associate to support and grow the Disney Lorcana Organized Play (OP) program across North America. In this role, you’ll be a key point of contact for retailers and event organizers, helping them navigate questions, resolve issues, and build thriving play communities. You’ll collaborate cross functionally, contribute to operational efficiencies, and ensure our customers have the tools and information they need to succeed.

If you’re an exceptional communicator, enjoy problem solving, and want to help shape community experiences for one of the industry’s most exciting TCGs, we’d love to meet you.

• Provide timely, professional support to retailers and event organizers via email, phone, and ticketing systems.
• Resolve customer concerns and accurately communicate program details, policies, and best practices.
• Assist with the fulfillment and distribution of Organized Play kits and promotional materials.
• Serve as a liaison between customers and internal teams, escalating issues and ensuring smooth resolutions.
• Maintain accurate and detailed records in the CRM system.
• Identify recurring issues and customer feedback to help inform improvements to products and processes.
• Support the creation, planning, and execution of program communications and updates.
• Investigate reports of non‑compliance and review event reporting for accuracy.
• Provide direct support to stores, including routine courtesy calls to help strengthen local and regional play communities.
• Collaborate with distribution partners to maintain alignment and smooth operations.
• Gather and synthesize insights from retailers to support strategic decision‑making.
• Create and deliver reports on store metrics and program performance.
• Contribute to additional projects and initiatives as needed.
• Travel occasionally for summits, store visits, and community events.

• 1–2 years of customer service experience; experience in gaming or community events is a strong asset.
• Prior experience in the hobby industry or a demonstrated understanding of trading card games (TCGs) is required.
• Excellent written and verbal communication skills with a customer‑first mindset.
• High attention to detail and strong organizational skills.
• Familiarity with logistics is an asset.
• Ability to work independently and manage multiple priorities effectively.
• High school diploma or GED required; additional education or training is a plus.
• Proficiency with basic computer systems, CRM tools, Microsoft Word, and Microsoft Excel.
• Willingness and ability to travel for summits and store visits.

• Experience with Organized Play programs.
• Experience working across multiple time zones or in remote‑support environments.
• Passion for the TCG community and enthusiasm for helping communities grow.

• Employee Purchase Program – Get awesome discounts on a variety of products.
• Hybrid Work – Work‑life balance is key. Our flexible hybrid work schedule makes it easy to blend work and life seamlessly.
• Your Days Off – Enjoy up to 25 days of PTO per year and 12 paid holidays each year.
• Parental Leave – New parents get 8 weeks paid leave for moms and 4 weeks for dads.
• Personal Insurances – Customize coverage with home, car, pet, travel, legal, jewelry, and identity theft insurance.
• Employee Assistance Program (EAP) – Confidential help for stress management, legal advice, and more.
• Flexible Working Hours – Manage your job and private life; up to 40% remote work where allowed.
• Flexible Spending Accounts (FSA) – Allocate part of your paycheck for medical or dependent care expenses.
• Health Package – Comprehensive coverage with United Healthcare: medical, dental, vision, prescriptions, and 100% in‑network preventive care.
• Retirement Plan
  • Safe Harbor: 100% match on the first 4% of your elective deferral per payroll period with true‑up.
  • Immediate Vesting: 100% immediate vesting from day one.

Support association – Our support association enables us to provide financial assistance to employees in case they find themselves in a sudden emergency or unexpectedly have to bear extraordinary burdens.