Senior Rep - Repo Admin

General information

# 21627

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

This position reviews and completes the fulfillment of tasks within policy and procedure and requires the identification and escalation of potential risks within each process. Job functions may include the investigation of payment history, reviewing accounts for repossession approval, and partnership with the multiple lines of business to resolve consumer issues. You will utilize strong organizational, data entry, analysis skills and the ability to elevate identified risks in your area of responsibility.

This position may require the agent to be on call or work from home during building outages, catastrophic weather conditions, and business emergencies.

• Receive and fulfill requests from other departments within Ally.
• Complete a variety of control-based tasks.
• Assist in partnership with complaints.
• Utilizing multiple systems simultaneously.
• Adherence to laptop security, and work from home policies.
• Communicates clearly and concisely via written or verbal communication to provide exceptional customer service regarding routine and escalated requests.
• Proficient computer skills.
• Knowledge of Ally systems preferred.
• Ability to research and solve operational problems while adhering to company guidelines.
• Perform qualitative review of individual situations, identify trends, and make recommendations to resolve issues.
• Ability to work in a high-volume environment with accuracy while achieving service level agreements requirements.
• Support various business and/or department level projects.
• Works closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.).
• Meet internal goal metrics and be self-driven to exceed those goals.
• Meet compliance and QC requirements.
• Identify and provide appropriate training as needed.

• Previous experience in Collections or Recovery operations preferred.
• HS diploma or equivalent required
• Performs clerical, administrative and technically based activities and/or supporting tasks.
• Requires intermediate knowledge of Microsoft Office programs, high proficiency preferred.
• Excellent written and oral communication skills.
• Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence strongly preferred when applying lessons learned from one experience to the next opportunity.
• Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.
• Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems.

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well‑being programs. Supporting your Health & Well-being: flexible health and insurance options including dental and vision,…