Sales Assistant - Mid Market Group

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

• Provide support for customers by handling inquiries via calls, emails, chats, and faxes, demonstrating product knowledge and understanding.
• Resolve complex questions and concerns, refer other inquiries to appropriate areas as needed.
• Project management: initiate, execute, communicate, and document projects as required.
• Act as liaison to other departments where follow‑up is required to meet customers’ needs.
• Identify process improvement opportunities.
• Engage, inspire, educate, and mentor new hires and incumbents.
• Collaborate with other areas to identify, analyze, and improve processes.
• Input and track information in appropriate databases.
• Handle basic to complex telephone, email, chat, and fax inquiries from internal and external customers efficiently and accurately.
• Resolve complex questions from agents and escalating issues as needed.
• Initiate, execute, and communicate on projects as needed.
• Collect, enter, organize and verify accuracy of data provided in sales process documents.
• Generate and maintain data reports relating to sales production and other metrics.
• Collaborate with other departments to ensure accurate documentation and maintain confidentiality of sensitive information.
• Demonstrate critical thinking through the sales process.
• Identify sales process improvements and provide innovative solutions.
• Mentor new hires and existing team members through acquired skillsets.
• Foster positive business relationships with coworkers, agents and additional business partners.
• Prioritize sales inquiries with multistep processes efficiently.

• High school diploma or GED required.
• 0‑2 years experience preferred.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

• Advanced product knowledge and insurance regulations knowledge.
• Excellent working knowledge of Nationwide’s systems.
• Advanced experience with Microsoft Excel.
• Ability to diffuse customers and agents.
• Excellent working knowledge of billing concepts and Nationwide billing systems.
• Effective oral and written communication skills.
• Intermediate problem‑solving skills.
• Ability to adjust schedule according to business need.

This is a hybrid role where candidates are required to be in the Boise Regional office once a week (Tuesday).

Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you!

As the Analyst, you’ll be responsible for supporting internal and external contacts by efficiently handling Group Benefits insurance inquiries via telephone, email, chat, and fax. You will be tasked with low‑to‑high level data entry regarding the sales process from start to finish in collaboration with the sales team and business partners. You will provide clerical solutions while leveraging business acumen to support successful sales partnerships and maximize efficiency in the sales process.

Reports to Manager or Director.

Regularly and consistently demonstrates the Nationwide Values.

Overtime Eligibility:
Non‑exempt (eligible).

Working Conditions:

This role is office based with options for hybrid remote work available in specified locations.

The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We…