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Customer Service Rep

Call Quality & Compliance Lead — Remote

Remote / Online - Candidates ideally in
Eastleigh, Hampshire County, EX39, England, UK
Listing for: Utilita Energy
Remote/Work from Home position
Listed on 2026-03-04
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading utility provider in the United Kingdom is seeking a Call Quality and Compliance Officer to ensure high standards in customer interactions. You will monitor recorded calls and live chats, provide feedback for continuous improvement, and facilitate sessions to maintain evaluation consistency. The ideal candidate will have strong communication skills and experience in a customer-focused environment. This role supports flexible working arrangements and promotes an inclusive culture.
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