Customer Liaison Officer

Purpose of the job

We have an exciting opportunity for an enthusiastic individual to join the Customer Services team as a Customer Liaison Officer.

This role reports directly to the Strategic Lead for Connecting Communities and will be part of our Housing and Communities directorate.

The successful candidate will want to be driven and motivated with an eye for detail. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.

A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have an excellent working knowledge of excel and databases and be able to produce detailed reports as well as be able to maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of all council related matters would be advantageous.

This opportunity would be ideal for an individual who has the ability to engage and liaise with stakeholders, arrange meetings and develop ideas that can add value to the wider team. At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!

Working for Melton BC provides an excellent range of benefits and family friendly working policies. These include flexitime with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.

We look forward to hearing from you if you are looking for the chance to work for a forward‑thinking Council and make a real difference to the people of Melton and surrounding area.

You can find out more about this role by viewing the full job description and person specifications below.

We guarantee an interview to anyone who is a reservist, veteran or has a disability and meets the criteria for the role (opens in a new tab).

If you would like an informal chat, please do not to hesitate to get in touch with:

Stephanie Newman - Strategic Lead Connecting Communities

Email:

Telephone:

or

Hannah Zbaraska - Senior Customer Liaison Officer

Email:

Telephone:

Closing Date: 12 Noon, Monday 09 March 2026

Interview Date: Tuesday
24 and Wednesday 25 March 2026