Reservationist Hai Home Office​/Uchi Restaurants

Reservationist - $16 - Hai Home Office / Uchi Restaurants page is loaded## Reservationist - $16 - Hai Home Office / Uchi Restaurants remote type:
Hybrid locations:
Austin, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R-1380
*
* Job Description:

** Hai Hospitality (Uchi, Uchiko, and Uchiba) is accepting applications for a
** Reservationist**. We are an innovative and growing restaurant group, looking for individuals who are creative, ambitious, and passionate about food and people. This position reports to and works cohesively with the Reservations Manager to provide incredible dining experiences for our guests, and to guide and direct the FOH service team.

We offer a starting wage of **$16.00
** per hour + benefits. This position offers a hybrid work environment for Austin, TX based candidates and is remote eligible in AZ, CO, FL, PA, and TX (currently not available in CA).## Technical Skills and Knowledge
* Time management, multitasking, and attention to detail.
* Technical and logistical mastery of Open Table / Seven Rooms software.
* Knowledge of the reservation policies & capabilities for each location and how to determine availability.
* Knowledge of each restaurant’s general information and the differences between them.
* Understanding of protocols for filtering any non-reservation related phone calls.
* Proficiency in Microsoft Office products like Teams, Outlook, and Word
* General knowledge of the food and beverage menus, as well as current specials and offerings.
* Ability to operate phone, email, and messaging systems.## Communication
* ** With management** – Communicate clearly, respectfully, and through appropriate channels. Remember to follow through with proper responses.
* ** With hosts** – Communicate promptly and consistently regarding reservation updates, changes, or guest requests.
* ** With team** – Communicate throughout the shift when dividing tasks or stepping away from your desk to avoid redundancy or missed tasks.
* ** With guests** – Be up front and honest when setting the guests’ expectations. Present information thoroughly to avoid any miscommunication. Show patience and willingness to adjust verbiage when necessary. Start and end each interaction on a positive note.
* ** Within reservations** – Notate relevant information clearly, concisely, and professionally. Utilize necessary formatting to maintain organization.
* Communicate succinctly, constructively, and positively.## Hospitality
* Smile! Seek opportunities to “wow” people. Take it to the next level.
* Know when to engage guests in conversation, how to gracefully excuse yourself when necessary, and demonstrate genuine care and enthusiasm for the guests and their experience.
* Show empathy and understanding.
* Use strategy and verbiage to provide all available options and encourage guests to join us when reservations are no longer available.## Teamwork
* Help out teammates as you see that they need assistance.
* Complete sidework and opening duties in a timely fashion and assist others.
* Ask your teammates what they need.
* Take initiative to execute miscellaneous tasks, whether they are assigned or not.## Why You’ll Love Working With Us
* Medical / Dental / Vision / Accident insurance options available
* Employee Assistance Program with mental health services available
* Employer Matched 401k Savings plan
* Opportunity to grow -- we promote from within almost exclusively
* Dining discounts## Basic Qualifications
* Must be able to communicate effectively with colleagues, clients, and supervisors, including via email, phone, and in-person interactions.
* Ability to read, understand, and respond to written or digital documents, including emails, reports, and policies.
* Detect and address workplace safety issues and adhere to safety guidelines and standards.
* Ability to sit at a desk and use a computer or other office equipment for extended periods.
* Perform repetitive hand and wrist movements for typing, writing, or data entry.
* Lift and carry office supplies, files, or equipment weighing up to 25 lbs.
* Adapt to a fast-paced work environment, including managing deadlines and shifting priorities.
* Work collaboratively in close…