VIP Account Manager

Overview

Kawaii Partners is a dynamic start-up iGaming company with a casino brand focused on the Tier-1 markets. We excel in affiliate marketing and customer relationship management, delivering innovative and effective strategies. We’re looking for an experienced and driven VIP Account Manager to join our growing team. If you have a passion for building long-lasting relationships, driving retention, and working with high-value players in the iGaming world — we want to hear from you.

• VIP Player Relationship Management:
  Build and maintain strong, long-term relationships with high-value players.
• Provide personalized service to enhance player satisfaction, loyalty, and lifetime value.
• Serve as the primary contact for our VIP customers.
• Retention & Reactivation:
  Proactively engage with VIPs to encourage continued activity and reduce churn.
• Identify inactive or “at-risk” high-value players and execute tailored reactivation/retention strategies.
• Create and manage tailored offers and promotions to drive player engagement and increase player.
• Monitor player behavior and performance metrics such as deposit frequency, value, and lifetime spend.
• Use data-driven insights to segment VIP players and prioritize relationship efforts.
• Identify potential new VIPs and facilitate their transition into the VIP program.
• Reporting & Analysis:
  Daily analysis of reports on VIP performance, activity trends, and KPI results.
• Track and analyze key player metrics to optimize retention efforts.
• Share insights and recommendations with management to improve the overall VIP strategy.

• 5+ years of experience in customer service roles.
• 3+ years of experience in the iGaming industry is a must.
• VIP Account Management experience is a must.
• Strong experience in retention, sales, and portfolio management.
• Demonstrated success in growing customer lifetime value.
• Analytical mindset with the ability to interpret and act on data.

• Experience working with casino brands under a Curacao license.
• Understanding of regulatory frameworks in Tier-1 markets.
• Multilingual skills and cross-cultural communication abilities.

• Diverse career growth opportunities.
• Friendly and supportive colleagues.
• Highly competitive compensation and quarterly performance bonuses.
• Attractive “Refer a Friend” bonus program.
• Fully remote work opportunity.
• Advanced benefits package (public holidays, annual vacations, covered sick leave, additional days off, etc).
• Mental health support (psychological sessions, coaching, therapy).
• Monthly virtual team buildings to stay connected and engaged.