External Relations Officer

About Us

The Housing Investment Service is responsible for the management and delivery of responsive and cyclical maintenance, specialist & compliance works, planned improvement works and refurbishment schemes to a stock of 24,000 domestic properties, garages and associated buildings and surroundings.

The service is structured around key delivery areas, with teams responsible for Responsive Repairs, Voids, Gas Servicing & Repairs, Electrical, Planned Improvements, Asbestos, H&S, Asset, Finance, Customer Engagement, Contract Support, Home Ownership and Claims. All teams work closely together to provide a uniform and consistent service for all our customers and stakeholders.

The Job

As a social landlord, we are particularly focussed on excellent customer care and support to persons living in our homes, aiming to provide the best possible customer journey/experience, and are always looking to tailor our service delivery to accommodate for individual customer needs.

An opportunity has arisen for an External Relations Officer who will be based in our External Relations Team. This is a full time (37 hours) role fixed term for six months. Hybrid working arrangements (home/office) will be considered once training has been completed.

If you feel you have the required skills, knowledge, and experience this may be an opportunity for you.

• Day‑to‑day supervision of Housing Investment and Contractors customer feedback cases (complaints) to ensure the team are meeting performance targets and best practice.
• Quality monitor complaint replies against regulation standards and best practice and implement training/service improvements where needed.
• Provide problem solving advice and decision making on compensation payments linked to complaints where required.
• Ensuring all stakeholders are informed about planned improvement/repair work in and around their homes and communities by developing/supervising a range of engagement activities.

About Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

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