Travel Consultant

Overview

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more.

An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of Endeavor, a global entertainment, sports, and content company.

The role will be responsible for assisting with urgent travel requests for campus, faculty and staff after-hours for multiple university business clients. Your calm demeanor and your ability to work in a fast-paced environment will help travelers as they navigate changes in their plans. In the role, you will book domestic, international, and group travel using the Sabre reservations system. This is a remote, full-time position requiring work until 10pm ET some evenings during the week, and 16-20 hours on Saturday and Sunday during the day such as 8am-5pm ET, or 8am-7pm ET.

• Book domestic, international, and group reservations for air, car and hotel using the Sabre GDS.
• Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Protect each University’s data, and actively comply with the Company’s PCI standards.
• Promote the University’s travel program policies, negotiated contracts, and preferred vendors. Apply discount programs appropriately.
• Understands full and partial exchange process, issuing of MCOs, and ticket voiding.
• Knows and properly uses: airline terminology, codes, waivers, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
• Support online bookings via Concur and assist with schedule changes as needed.
• Remain informed of all airline rules and regulations and current affairs.
• Remain informed of grant travel guidelines including Fly America Act.
• Achieves individual and contractual service level goals related to productivity.
• Must be able to work under the stress of and meet ticketing deadlines.
• Must be a team player and be able to adapt in a dynamic environment.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

To perform this job successfully, the candidate must perform each essential duty above at the highest levels. The requirements listed below represent the knowledge, skill, and/or ability required.

• 4 + years travel consultant experience using the Sabre GDS to include group and international travel.
• Knowledge of general office PC-based programs, including Microsoft Office Suite.
• Strong judgment and decision-making skills. Positive attitude and the ability to show empathy.
• Exceptional communication skills both written and verbal.
• Ability to work professionally and independently in a home office. Must be able to come to work promptly and regularly.

• Exceed all service expectations with our customers, partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us — always.
• Propel the power of diversity in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude — treat others as you want to be treated.

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.

On Location is an…