Wireless Device Account Manager

Are you:

• an expert at time management
• a superior multi-tasker
• knowledgeable of wireless carrier plans and features from AT&T, Verizon or T-Mobile
• interested in moving away from wireless carrier retail stores, but continue utilizing your customer service and wireless experience to build a career
• driven to be successful in a fully remote role

If yes, the Small/Medium Business Account Manager at Op Decision, a Ten4 Company, may be the perfect fit!  This role reviews wireless invoices and makes cost‑saving recommendations to our small to medium sized business customers.

The right candidate will have experience and knowledge of wireless carriers, plans, features and has great customer service/account management skills. Op Decision offers a great benefits package and 4 weeks of PTO to start! Remote work is just the beginning. Get out of retail and enjoy a set schedule, 8 paid company holidays, plus an extra day of PTO for your birthday!

Op Decision offers a great benefits package and eligibility begins within the first 31 days. We are searching for a candidate that can excel in a remote role. Working hours are 8am – 5pm EASTERN DAYLIGHT TIME
. This position pays $21.64 per hour to start. This position can only accept applicants residing in the following states: MD, PA, AZ, FL, NJ, NC, TN, TX.

SMB Account Manager

Director of Client Services

The SMB Account Manager is responsible for interpreting mobility services data and tailoring recommendations to the needs of each individual client to improve their business and provide monthly cost savings in the area of mobility. This position is responsible for collecting and inputting wireless billing information, performing a detailed review and providing custom reports. The ideal employee will develop long‑term business relationships with their key stakeholders to better understand the client, their business, and their overall objectives.

A successful SMB Account Analyst requires a high‑level of attention to detail and self‑motivation, all while under strict deadlines. The SMB Account Manager will be responsible for a mix of Mobility Assist and Managed Services clients at the small to mid‑sized level.

• Download monthly wireless bills utilizing AT&T, Verizon, T-Mobile or other carrier portals.
• Convert invoices into Excel templates using internal propriety software tool.
• Prepare client audits and control reports by collecting, analyzing and summarizing the patterns and trends based on the compiled information.
• Complete all monthly client audits by specific due date, preferably three (3) days prior.
  • Email monthly review audits to all clients by specific due date.
• Identify and provide continuous monthly cost savings solutions to meet the client’s expectations and exceed them.
• Identify opportunities for cost savings and customer service quality improvement.
• Communicate in a timely manner to specific projects, tickets, and deliverables in accordance with internal SLA.
• Resolve any issues that may arise and track all client specific processes.
  • Assist in the collection and documentation of client’s requirements and maintain the knowledge base to current standards.
• Collaborate with various internal departments to ensure that all client requests, reports and tickets are fulfilled quickly and accurately.
• Work closely with the help desk support specialists assigned to client accounts to identify any issues occurring or potential customer service enhancements. Have at least one meeting weekly with help desk specialist(s) assigned to your account to review open tickets and issues.
• Always accurately represent Op Decision and services in a professional manner.
• Be the primary escalation point for issues for the help desk for your assigned customers.
• Perform other duties as assigned.

• Bachelor’s degree preferred.
• One to three years of professional experience in roles with wireless carriers such as T-Mobile, AT&T or Verizon preferred.
• Accountable, proactive and highly organized, with proven ability to juggle multiple accounts and tasks while maintaining sharp attention to detail.
• Strong negotiation skills with ability to…