Remote Hotel Coordinator

Employer Industry: Insurance and Hospitality Services

• Salary range of $17-$18/hr
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Supportive and compassionate work environment focused on helping families in need
• Recognized as a Great Place to Work® and awarded by multiple organizations for excellence

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
• Facilitate reservations and ensure confirmations are communicated to insured families with professionalism and empathy
• Coordinate check-ins, check-outs, and extensions, maintaining accurate documentation in internal systems
• Address escalations and support families through challenges with confidence and care

• Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Excellent attention to detail and strong data entry skills
• Ability to work effectively in a remote team environment

• Bachelor's degree or equivalent from an accredited college or university
• Experience in the travel or hospitality industry
• Strong organizational skills and ability to multitask effectively
• Ability to work independently and show initiative
• Professional phone voice and excellent customer service skills

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.