Partner Operations Lead - Remote

The Problem

Electrifying homes and buildings is one of the most important ways to cut emissions, lower energy bills, and build a more reliable electric grid. While many incentive and financing programs exist to support this work, they are often difficult to use in practice.

The challenge is not technology. It is complexity.

Every heat pump, EV charger, and solar installation comes with paperwork, eligibility rules, income verification, and long wait times for payment. Contractors such as plumbers, electricians, and HVAC technicians are busy running small businesses. They do not have the time or resources to navigate complicated incentive programs, especially when serving lower-income customers.

This friction slows everything down. At the scale required, tens of millions of home upgrades, it becomes a serious barrier.

That is what Eli is here to fix.

Eli is a fast-growing, venture-backed software company working to make clean energy upgrades easier to deliver and easier to access.

We build tools that help contractors apply for incentives, submit paperwork, and receive payment quickly. This allows them to focus on doing great work instead of dealing with bureaucracy. Our software supports upgrades such as heat pumps, EV chargers, insulation, solar, and battery storage. It helps move projects from idea to installation without unnecessary delays.

We use software and automation wherever possible, but people remain essential. Contractors and homeowners often need clear explanations, reassurance, and real human support, especially when programs are confusing or time-sensitive.

That is where this role comes in.

You will work directly with contractors, helping them get started, answering questions, and ensuring applications are processed correctly and on time. You will play a hands-on role in helping clean energy projects happen in the real world.

This role sits on Eli’s processing team
, and combines detail-oriented operational work with a customer-facing focus
. You’ll be the friendly, confident human who helps potential new contractors learn about Eli and get started on the platform, supports them once they’re live, and takes an active role in shaping and improving how we deliver customer success. You’ll also be a core member of our processing team, ensuring rebate and income verification applications are processed accurately and on time.

If you’re a detail-oriented, people-focused problem solver, this role is for you.

Customer Onboarding & Success

• Run onboarding calls with new contractors as they sign on to Eli, helping them understand how our product works, what to expect, and how to be successful quickly. You’ll play a direct role in improving conversion from signup to active usage.

• Serve as a trusted point of contact for contractors by email and phone once they’re using Eli, answering questions, troubleshooting issues, and helping them navigate incentive programs.

• Pro reach out to contractors during their early projects to ensure they’re having a positive experience and collect feedback to help improve Eli’s offerings.

• Handle straightforward sales conversations with leads who are interested in Eli and need a few questions answered.

Processing Operations

• Process rebate and income verification applications
  , reviewing submissions for completeness and accuracy, following up on missing information, and submitting applications on behalf of contractors.

• Develop a deep understanding of the incentive programs Eli supports
  , so you can confidently process applications and answer questions from contractors and households.

• Maintain high quality and attention to detail across processing work
  , balancing customer-facing responsibilities with accurate execution behind the scenes.

Product & Process Improvement

• Help shape the future of customer success and processing at Eli. As an early team member, you should identify opportunities for improvement, and collaborate with Eli’s product and processing teams to improve documentation, workflows, and tooling.

• Customer-first mindset. You genuinely enjoy talking to customers, building rapport, and helping people feel supported.

• Excellent…