Remote Hotel Coordinator

Employer Industry: Insurance and Hospitality Services

• Salary range of $17-$18 per hour
• Opportunity for career advancement and potential for a permanent position based on business needs
• Work remotely, providing flexibility in your work environment
• Join a company recognized as one of America's Greatest Workplaces and a Certified Great Place to Work®
• Supportive team culture that values compassion and professionalism in service delivery

• Serve as the first point of contact for insured families, confirming their needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
• Facilitate hotel reservations, ensuring rate agreements and required authorizations are received
• Communicate confirmations and check-in instructions to insured families with professionalism and empathy
• Address escalations and support families through challenges, ensuring accurate documentation in internal systems

• Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Excellent phone voice and data entry skills with high attention to detail
• Ability to work independently and effectively in a remote team environment

• Bachelor’s degree or equivalent from an accredited college or university preferred
• Experience in the travel or hospitality industry

#Insurance #Hospitality #Remote Work #Career Opportunity #Customer Service

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