Remote Hotel Coordinator

Employer Industry: Insurance and Hospitality Services

• Salary range of $17-$18 per hour
• Opportunity for career advancement and growth within the organization
• Remote work flexibility with schedules starting after 1 PM EST and weekend availability
• Supportive and collaborative work environment recognized as a Great Place to Work®
• Chance to make a positive impact on families during challenging times

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
• Search, evaluate, and secure hotels while balancing family preferences with carrier guidelines
• Facilitate reservations and ensure rate agreements and required authorizations are received
• Communicate confirmations to insured families, including hotel details and check-in instructions
• Coordinate check-ins, check-outs, and extensions while maintaining accurate documentation

• Bachelor's degree or equivalent from an accredited college or university preferred
• Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication and interpersonal skills
• Ability to work independently and effectively in a remote team environment

• Previous experience in travel or hospitality coordination
• Strong data entry skills with high attention to detail
• Excellent judgment and problem-solving abilities
• Experience handling sensitive situations with empathy and care

#Insurance #Hospitality #Remote Work #Customer Service #Career Opportunity

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