Customer Service Advisor

Join to apply for the Customer Service Advisor role at Step Change Debt Charity
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As a Customer Service / Debt Advisor, you’ll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance – it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed. You’ll help clients understand their options, create realistic budgets, and feel more confident about the future.

The work is structured, supported, and purposeful, giving you the tools you need to make a meaningful impact in every interaction.

Your first 12 weeks will be spent in our Leeds office, where you’ll receive training, coaching, and confidence building. After that, you’ll have the opportunity to blend home working with supportive time in the office for collaboration, development, and staying connected with your team.

• Listen with care to understand each client’s financial situation and emotional needs
• Analyse information and offer clear, practical advice based on their circumstances
• Build realistic budgets and recommend tailored solutions that clients can sustain
• Help clients stay engaged and confident throughout their journey with us
• Work closely with colleagues to ensure clients can access specialist support when needed
• Stay up to date with the latest guidance, policies, and digital tools

• Purpose – work that genuinely makes a difference
• Belonging – being part of a supportive, respectful team
• Growth – ongoing coaching and development to build your capability
• Balance – a hybrid model that supports wellbeing and flexibility

We don’t require financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.

Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves. We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment to our recruitment process so you can perform at your best, just let us know – we’re here to support you.

• Entry level

• Full‑time

• Other

• Non‑profit Organizations