Box Office Manager

Overview

We are looking for a Box Office Manager with a keen eye for detail and a passion for live events to oversee all of Gilded Balloon’s ticketing systems.

• Job Title: Box Office Manager
• Reports To: General Manager and Artistic Directors
• Based at: GB head office, GB Fringe Venues with flexibility for home/remote working except during event periods
• Contract type: Fixed Term Contract
• Date: March - September 2026
• Salary: £28,500 - £30,950 FTE (35 hour) pro rata
• Terms: Hours will vary depending on the project period and a schedule of work will be agreed in advance. Planning weeks will require between 14 - 35 hours per week. During the Festival Fringe event period contract hours required will increase to a maximum of 42 hours per week.

Gilded Balloon is one of Scotland’s leading producers of live comedy and entertainment. The company started in 1986 and has been producing shows and operating venues at the Edinburgh Festival Fringe and year-round in Edinburgh ever since. For Fringe 2026 we are excited to return to our newly renovated venue hub, Teviot Row House as well as present a programme of shows at Patter House and the National Museum of Scotland.

We produce comedy and live events year round across Scotland, as well as our new year round venue - The Gilded Saloon!

The Box Office Manager will work closely with the Directors, General Manager and Programming / Producing team to implement the show set-up process for our year-round programme of events as well as our Fringe season in August. They will oversee preparations and day-to-day operations of our festival box offices across all of our venue sites. This includes equipment procurement and installation, staff management, financial reporting and reconciliation, and liaison with our ticketing provider, Red
61. This role would suit someone with exceptional customer service and people management skills who is comfortable with ticketing processes and thrives in a fast-paced environment.

Full job description available to download via the Gilded Balloon website. The at 12:00.