Call Center Representative

Tech Op Solutions is seeking Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail‑oriented, adaptable, and thrive in a fast‑paced, high‑volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter

Note:

Remote position, but the candidate must reside within Tucson, AZ or nearby cities.

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open‑source research
• Route and escalate calls appropriately
• Other duties, as assigned

• 3+ years of experience in a call center
• Associate’s Degree
• Proven ability to multitask while simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience handling sensitive information

• Mid‑Senior level

• Full‑time

• Administrative

• IT Services and IT Consulting

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