Soho Support Coordinator - Bedrooms - Remote​/Miami

Role

We are looking for an experienced full‑time Coordinator to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast‑paced working environment.

• Effectively handle all incoming calls and e‑mail enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and ensuring adherence to mystery shop guidelines.
• Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
• Be commercially aware and able to offer recommendations on services, staying up to date with all promotions and special offers across the business.
• Ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectations and providing service excellence.
• Undergo any training needed to achieve the above responsibilities.
• Work to agreed KPIs and adhere to company policies and procedures while delivering service excellence in line with the Soho House ethos.

• Previous experience in a Reservations Agent role or similar – telephone based customer service experience essential.
• Proficiency with Opera essential.
• Excellent attention to detail and administration skills.
• Previous experience working with high‑profile/VIP guests.
• Experience of working in a 5‑star/luxury hotel.
• Problem‑solving skills and previous experience of managing complaints efficiently.
• Excellent reading, writing, and oral proficiency in the English language.
• Excellent time‑management skills with the ability to prioritise tasks and meet deadlines.
• Sufficient knowledge of Microsoft Office.

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodic fast‑paced movements required to move from one part of the property to another.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch or climb as required.
• Must be able to perform physical activities such as lifting, cleaning and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K:
  Full‑time employees are eligible for full benefits;
  Medical, Dental & Vision as well as a retirement fund with a 2% match.
• Paid Time Off:
  Full‑time employees receive sick days and vacation days.
• Career Development:
  Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact:
  Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development:
  An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic:
  Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training, and events. Available to all.
• Team Events:
  From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal:
  Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.