Collections Specialist - Remote WNY Area

COLLECTIONS SPECIALIST – REMOTE, MUST BE IN WESTERN NEW YORK ( WITHIN 1 HOUR OF AMHERST, NY)

Join American Coradius International LLC: A Leading Collections Agency

At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance‑driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989!

ACI is seeking commission driven individuals looking for a career as a compliant debt collection professional. We are looking for individuals with sound communication skills who place value on being team players.

Our associates conduct business with respect, integrity, and an unwavering commitment to compliance and operational excellence, placing immense value on our client partnerships and the protection of their brands.

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past‑due account balances
• Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
• Utilize all available skip tracing tools to establish contact with customers to arrange payment
• Review and monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Ensure all company policies, procedures, and laws applicable to the position are maintained.
• Other duties as required

• High School Diploma required
• 3 years Customer Call Center, Sales, Financial Industry or related experience required.
• Proven ability to multi‑task and work in a demanding environment
• Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
• Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
• Active listening skills and an ability to influence others
• Proficient computer skills using Zoom, Microsoft Word and Excel
• Ability to embrace a team environment and a culture of continuous improvement
• MUST have a smart phone with the ability to download applications for remote work purposes.

• Competitive wage with unlimited financial growth through an uncapped monthly bonus
• A professional and stable employer dedicated to your success
• Growth opportunities—you are always looking for future leaders
• Great schedule—NO weekends, NO late nights. A healthy work‑life balance
• Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
• Generous paid vacation time, paid personal/sick time
• 401K with employer match
• Paid holidays
• A supportive team that cares about your success. We will collaborate with you until you reach your potential, which sets us apart from other employers. We understand that takes time!

$16.00 - $17.00 per hour + Monthly uncapped bonuses

No less than 37.5 per week

• Monday to Friday
• No weekends

REMOTE

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

ACI is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $16.00-$17.00 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.

ACI is an Equal Opportunity Employer.