Senior Operations Associate, Kitchens

About the Team

Door Dash Kitchens is building and operating kitchens tailored to off-premise (delivery, catering, pick-up, etc) with limited in-person dining. Our kitchen operations teams prepare and fulfill orders in a full service kitchen along with supporting other restaurants operating in our facility. Door Dash Kitchens is a new model helping restaurants grow and expand with Door Dash.

Shifts: Night, weekend and holiday availability is required.

You will help supervise and operate a shared-use, commercial kitchen housing multiple restaurant operators, ensuring that food orders are prepared accurately, quickly, all while delivering great customer experiences. You will oversee the preparation and fulfillment of food orders, maintaining operating standards and oversight of staff. .This position reports directly to the Operations Supervisor, Kitchens.

• Be an owner. Take ownership of kitchen processes, safety/cleanliness, quality, and training, and ultimately work to improve quality and associated metrics to ensure the best possible outcomes for customers.
• Lead day-to-day. Manage ordering and receiving from vendors, store product compliantly based on kitchen operating procedures, prepare customer orders, and ensure the kitchen remains clean.
• Help improve operations. Contribute ideas to improve our quality and customer experience.
• Customer Obsessed: Support our customers, merchant partners, and dashers with a thoughtful, solution oriented approach
• Be flexible. When kitchen-related duties are completed, assist with operations on the warehouse floor.

Facility Management

• Opening & closing of the facility Receive supplier deliveries and manage inventory
• Personally clean and organize shared spaces daily including pick-up area, office, bathrooms and breakroom
• Provide basic maintenance and repairs to facility needed to continue operations

Merchant Support

• Work with Door Dash Support agents to provide technical assistance to merchants (IT, phones, tablets, kitchen equipment, etc.)

Food Safety

• Standard operating procedures compliance & monitoring.
• Ensure safe food handling procedures
• Manage the shared storage areas of the facility

Required experience and skills

• Ability to establish and maintain effective working relationships with management, other associates, hourly employees and dashers while making decisions quickly and delegating responsibilities accordingly.
• Basic skills to make emergency repairs and conduct maintenance on the facility with basic tools provided.
• You are highly organized, work well under pressure and execute tasks with speed, accuracy and attention to detail

Nice to haves

• 1-2 years of previous experience in the food and beverage industry.
• At least 1 year of training experience.
• Working knowledge of MS Office, G Suite, Salesforce and Point-of-Sale Software.
• Ability to communicate in Spanish

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must be comfortable in a fast-paced work environment
• Must be comfortable working in a commercial kitchen
• Must be able to sit and/or stand for extended periods of time, able to lift up to 50 lbs and able to participate in all service aspects and training

Availability to work

Night, weekend and holiday availability is required.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:
Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Door Dash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year;

for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40…