Returns Co-Ordinator

Company: Davies

Location: Birmingham - B37 7HQ

Job Title: Returns Team Coordinator

Job Type: Full-Time 37.5 hours per week, Monday – Sunday, rota basis 08:30-18:00, Saturday 09:00-12:00, Sunday 1 in 4.

Department: Claims Management

Description: Davies Group is recruiting a Returns Team Coordinator for our Vehicle Replacement Group in Birmingham. The role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business.

Key Responsibilities:

• Ensure priority off-hires are actioned first to the profit of the business.
• Communicate with customers to arrange collection of vehicles, both verbally and following up with text/email.
• Process the off-hire of vehicles with suppliers as per internal procedures and SLA’s.
• Contact Referrers in instances where the customer either wants to retain the vehicle or refuses to return the hire vehicle.
• Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned by either noting the claim and accounts note added or the charging of the customer.
• Process off-hires using the company’s preferred supply chain via the in-house system.
• Comply to all technical and regulatory processes and procedures.
• Take responsibility for incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system.
• Complete Supplier Reports and update VRG system.
• Answer telephone calls appropriately and efficiently.
• Attend to reports to be completed to deadline set by Team Leader.
• To action emails sent to our designated Off Hire Inbox.
• Process payments.
• Assist Team Leader.

Knowledge and Abilities:

• Previous experience in a busy customer services role.
• Proactive in solving problems and organising own workload.
• A quick learner with a natural ability to understand processes.
• Good overall ability with technology including Microsoft office packages.
• Good standard of education.
• Must work well within the team and use own initiative.

Benefits:

• Career &
  
  Purpose:
  
  Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
• Environmental & Social:
  The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health:
  Pension, 5% employee and 5% employer contribution;
  My Choices at Davies provides;
  High Street discounts and Financial wellbeing hub;
  Life assurance;
  Refer a Friend;
  Cycle to Work Scheme;
  Lease car salary sacrifice;
  Davies Incentive Plan;
  Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing:
  Wellbeing centre; move, munch, money & mind focus;
  Discounts with 100's of UK retailers; EAP; 24/7 confidential helpline; 25 days holiday, increases to 26 days after 5 years and 27 after 10 years;
  Flexible working; hybrid, work from home or join a collaborative office space;
  Dress for your day;
  Inclusive employment policies;
  Flexible benefits including holiday purchase plan and health cash plan and BUPA dental plan.