Insurance Service Professional II- REMOTE

Insurance Service Professional II - Remote

Join to apply for the Insurance Service Professional II - Remote role at TEKsystems

TEKsystems is hiring a group of Insurance Service Professionals to work for a client based in Worcester, Massachusetts. This position offers a REMOTE schedule (required to go into office once a quarter). Career Development: robust training and development, on‑the‑job experience, personalized coaching, and ongoing mentorship.

• Licensed Personal Lines (PL) or Property & Casualty (P&C) Agent – MUST HAVE
• 2+ years of experience in a Personal Lines and/or P&C industry role, call center experience strongly preferred
• Consultative approach
• Experience in both service and sales
• Technical abilities

As a member of the Customer Service Center team, you will work with independent insurance agents and their customers to create an outstanding service experience. You will participate in a comprehensive training program that will prepare you for success, learn the client’s service philosophy, and receive system and skills training that will position you for career growth within the Personal Lines organization.

• Handle all calls and make appropriate decisions or take appropriate action with minimal assistance from other team members or departments.
• Counsel, educate, and provide accurate insurance advice through research and resolving problems. Accurately relay information and make decisions regarding coverages and rates using established underwriting guidelines, procedures, and philosophy for multiple states.
• Interpret and verify coverages and data.

• 40‑hour work shift between 7:00 AM to 9:30 PM EST Monday–Friday and Saturday 9:00 AM to 5:00 PM.
• Team members work scheduled shift Monday through Friday and a rotating Saturday.

Starting pay of $22–25 per hour based on experience, with a conversion salary of $55,000.

This is a Contract to Hire position based out of Worcester, MA.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.