System Operations Procedure Writer; Hybrid

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Create, maintain and publish transmission and distribution System Operations procedures for Eversource. This position can be based out of Berlin CT., Dorchester MA., or Manchester NH.

• Develops, revises and publishes Eversource System Operations procedures.
• Identifies procedural and regulatory changes and makes necessary modifications to Eversource System Operations procedures.
• Develops, revises and publishes detailed instructions, procedures, and guidelines for the operation of transmission, distribution and generation facilities in NH and Eastern MA, and distribution only facilities in CT and WMA.
• Ensures System Operations procedures comply with NERC Reliability Standards, ISO-NE procedures and other regulatory requirements.
• Coordinates with Eversource departments, ISO-NE, neighboring utilities, Member Companies and Member Participants to exchange information necessary for the creation and updating of System Operations procedures.
• Performs periodic reviews of Eversource System Operations procedures, and substation operating instructions for NH and Eastern MA, to ensure accuracy and compliance.
• Represents System Operations Procedures at meetings, on committees and at conferences.
• Participates in event review teams and prepare incident analyses as requested by operations management.
• Provides documentation, gather evidence and participate in compliance audits.

Technical Knowledge/Skill

• Knowledge of transmission and distribution electric system operations.
• Knowledge of functions of the various components that make up the Eversource electric system.
• Knowledge of NERC Reliability Standards and other regulatory requirements.
• Familiarity with document management systems.
• Strong written and oral communication skills.
• Strong analytical and problem-solving skills.
• Read and interpret electrical schematic diagrams.
• Communicate and work effectively with personnel at various levels within Eversource and external parties.
• Proficient with Outlook e-mail, databases, and Microsoft Office Suite.

Education

• Bachelor’s Degree in Electrical Engineering Technology or related discipline or an equivalent combination of education and experience.

Experience

• Five (5) to eight (8) years of related experience in electric power distribution, transmission or generation preferred.
• Two years of experience as a System Operator preferred.
• Two years of experience as a procedure writer preferred.

Licenses & Certifications

• Valid motor vehicle operator’s license.
• Ability to obtain NERC Transmission Operator within 6 months.

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Please submit a resume with your application.

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability