Regulatory Officer - International Waste Shipments Team

Job Title: Regulatory Officer 2 - International Waste Shipments Team - 33332

Job Location: Warrington, UK

Job Location Type: Hybrid

Job Contract Type: Full-time

Job Seniority Level: Associate

• Answer customer queries, convey technical information and solve problems.
• Excellent communication skills, both written and verbal with an innovation to embrace virtual communication technology.
• Organisation, time management and planning skills to deliver a varied workload with conflicting deadlines.
• Flexible and adaptable to change.
• Competent use of Microsoft Office and Excel are essential.
• Confidence in handling large quantities of data and sound attention to detail.
• Enthusiastic about working collaboratively with colleagues towards common goals.
• Experience of working with customers to achieve compliance with regulatory requirements is desirable but not essential.

Do you want to work for an organisation that values difference and includes everyone? Then the Environment Agency is the organisation for you! We are fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We welcome flexible working patterns for all our vacancies, including job share.

The Regulatory Officer role will be based in the International Waste Shipments team within Waste Markets and Shipments. As a department we ensure that companies are disposing of their waste correctly by enforcing government regulations – ‘right waste, right place’. You will be supporting with planning, monitoring and delivering compliance and enforcement activity within your area of waste regulation, driving England’s circular economy.

Find out more about our wider team here -

• Use a team email inbox and be the first point of contact for the team.
• Communicate regularly with customers and stakeholders, answering technical queries and finding solutions to problems.
• Provide a comprehensive support service to the team, ensuring efficient systems are in place to maximise the effective use of team’s time.
• Support the collation, analysis and basic reporting of data.
• Deal with confidential and sensitive information whilst keeping in line with data protection guidelines.
• Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.

• Excellent customer service skills and the ability to build and maintain relationships with both internal and external customers.
• Answer customer queries, convey technical information and solve problems.
• Excellent communication skills, both written and verbal with an innovation to embrace virtual communication technology.
• Organisation, time management and planning skills to deliver a varied workload with conflicting deadlines.
• Flexible and adaptable to change.
• Competent use of Microsoft Office and Excel are essential.
• Confidence in handling large quantities of data and sound attention to detail.
• Enthusiastic about working collaboratively with colleagues towards common goals.
• Experience of working with customers to achieve compliance with regulatory requirements is desirable but not essential.

Packaging Waste, Waste Electrical and Electronic Equipment, Batteries and International Waste Shipments.

We offer an attractive and competitive benefits package including: A fantastic pension scheme, competitive salary, flexible working and a starting annual leave allowance of 25 days plus bank holidays (pro rata). For more information please see the candidate pack.

Interviews for this role are expected to take place virtually in March. Dates TBC.

You will need to be comfortable with working in a dispersed team. We utilise a hybrid working approach, including office and home working, with flexibility in how your contracted hours are delivered. Some travelling for training and meetings in Warrington, Sheffield and Birmingham is expected.

We may use the outcomes…