Customer Success Engineer

Here at Siemens Grid Software, our mission is to accelerate and secure the energy transition in a sustainable and profitable way. And for that we need you! We are paving the way for autonomous grid management empowering grid operators to accelerate their digital transformation easier, faster, and at scale.

By leaving behind traditional ways of tackling the net zero challenge and embracing the powerful capabilities of software and digital technology, we turn the complexity of grids into competitive advantage. No matter where power comes from or where it goes, we make sure it makes its way at every step.

Join our team, get inspired, and help us re-imagine the world!

This role works to ensure customer success with our products and services, helping our clients find the right solutions as they achieve their business goals through the use of our offerings.

• Perform research on the customer and conduct client Interviews to understand how they are using or intend to use the product; learn their desired impact to their business.
• Follow up and manage product installation and/or product upgrades.
• Guide customers through the initial usage of new products (given your understanding of their goals for the product).
• Coordinate training on the product with Siemens Power Academy.
• Work closely with product managers to advocate for product enhancements; coordinate demos of new products and/or new releases to customer stakeholders and management; and support the deployment of new products and releases.
• Continuously work to improve and promote customer retention (i.e. use of the delivered product).
• Respond to customer queries about products.
• Work with the client and Siemens customer support team to troubleshoot or debug product issues reported by the customer.
• Advise the customer on new customer support services, user group meetings, and additional opportunities to connect with other Siemens customers or industry experts.

• Bachelor’s degree or higher in electrical engineering
• Professional experience in electrical utility operations, including professional PSSE modeling and simulation experience as a customer consultant; for candidates with a graduate degree in electrical engineering with a focus on power systems, academic analysis with PSSE could be substituted for professional experience in a less senior role. (While we prefer to hire a Senior Engineer, those with less professional experience could be considered as outlined;
  
  a Senior role includes a 10% incentive bonus target, while the non-Senior role does not have an incentive bonus.)
• Customer consultant background
• Must be located in Central or Eastern Time Zone
• Ability to travel up to 20%
• Must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

• Customer-facing experience (customer service/client support)
• Experience with power systems analysis software other than PSSE
• Success in providing solutions while collaborating with others
• 3+ years of professional PSSE modeling experience

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#GSWUS

$74,970 $ 156,794 0-10%