Field Fiber Engineer; Data Center & DWDM

Mon – Fri (08:00 – 17:00) – 40 hours per week

• Overtime - 1.5 x Hourly Rate:
  More than 40 hours worked in a workweek
• $500pcm car allowance and fuel 0.59 pm ($6000 PA)
• On Call - $10/day Monday to Friday and $25/day for Saturday, Sunday

We are recruiting on behalf of a leading telecommunications services provider for an experienced L2 Field Engineer. In this role, you will lead onsite installation, commissioning, maintenance, and fault-resolution activities across complex network environments. You will provide technical leadership, support junior engineers, and ensure high-quality service delivery in line with industry standards and customer expectations.

Field Support & Maintenance

• Provide first-line and second-line maintenance support across customer sites.
• Respond to interventions promptly to meet required SLAs.
• Participate in out-of-hours on-call rota when required.
• Deliver regular updates on progress to operational teams and project stakeholders.
• Perform installation, commissioning, and testing activities in both project and maintenance environments.
• Install racks, metalwork, cable trays, and associated infrastructure.
• Conduct fibre and copper cabling, including pulling, dressing, labelling, terminating, and securing.
• Perform continuity checks and diagnostic testing for cable and fibre runs.
• Complete AC/DC connectivity work (excluding power-up).

• Take the lead on complex fault-finding and troubleshooting tasks based on written or verbal instructions from operations centres.
• Provide guidance, leadership, and coaching to junior engineers.
• Maintain and implement quality installation standards.
• Manage RAMS documentation and ensure safety and compliance standards are met.
• Conduct field quality audits and coordinate rectification or improvement activities.
• Act as lead engineer on assigned projects and serve as the escalation point for technical issues.
• Produce accurate, high-quality technical and project documentation.

• Support project managers with basic project management tasks when required.
• Conduct onsite HSE and site-visit inspections when needed.
• Manage assigned incidents end-to-end until resolution.
• Maintain strong working relationships with internal teams, partners, and customers.

• Strong background in telecoms infrastructure build, installation, and commissioning.
• Advanced experience in network commissioning, testing, and troubleshooting.
• Optical transmission systems (e.g., PDH, SDH, DWDM)
• Fibre and structured cabling
• High-speed testing (10/100/1000 Mbps, 10G, 40G, 100G)
• AC/DC power systems and monitoring environments
• Experience with multiple major telecom network equipment vendors (names withheld for client confidentiality).
• Excellent customer-facing communication and reporting skills.
• Strong ability to work under pressure and guide others.
• Proficient in Microsoft Office 365 or equivalent.
• Ability to manage workload independently and meet all SLAs.
• Full, valid driving Licence.
• Fast-paced and reactive role with varied site locations.
• Field-based with home working where appropriate.