Cloud Consultant Senior Architect

Houston, TX. Remote, USA

The Sr. Principal Consultant is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:

• Demonstrates product expertise in most Company Cloud products
• Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer
• Follows PS implementation standards
• Assesses complex project situations to make appropriate recommendations to both the organization and the customer
• Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Company Cloud solutions

The Implementation Engineer is responsible for delivering Company Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of products.

• Solution Deployment (85%)
• Works in close concert with Project Manager in successfully delivering projects
• Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team
• Follows PSO implementation standards
• Execution of project plan tasks associated with engagements
• Regular communication of project status
• Provides onsite/remote support for customer escalations as needed
• Maintains on average of 70% utilization for billable projects
• Identifies engagement-related problem areas and solves the issues in a proactive manner
• Assists the Support group in performing service call/maintenance activities as required
• Provide technical training to internal or external resources as needed
• Maintains friendly and professional attitude in stressful situations

• Administration (5%)
• Maintains accurate and timely submission of timesheets, expense reports, and project-related forms
• Maintains regular internal communications with project team, team lead, and manager
• Provides feedback and updates to internal process through internal documentation

• Training (10%)
• Continues to stay abreast of technology through internal training, lab development, and industry standard training/certifications

• Bachelor’s degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience
• 3+ years of experience with the Cloud Platform
• Knowledge on Amazon Web Services (AWS)
• 8+ years of related experience
• Software:
  Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)

• IP Telephony & Hardware:
  Cloud Edge, Audio Codes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
• Cisco/Juniper/other network routing and switching devices is an added advantage

• Capable of working on or leading a team through a fast paced and complex project
• Excellent verbal and written business communication skills, including escalation management and information presentation
• Knowledge of customer service processes
• Knowledge of Cloud change control processes
• Strong follow-through, ownership & responsibility on tasks assigned
• Effective time management and maintains flexibility

• Communicates regularly with colleagues and management
• Uses computer frequently
• Occasionally travels to customer and business meeting sites, including international locations (on average 25% travel)

• Medical, Dental, and Vision Insurance
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off
• 401(k) matching program
• Adoption Assistance
• Infertility treatments

See more benefits information at

Safety for our employees and our communities is a key priority. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least September 30, 2021, in most locations, and we are re-evaluating the opening date of all the offices on an ongoing basis.

Equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics.

TO APPLY - Forward resume to Robert Martin at rmartin