Field Service Engineer

Field Service Engineer

Switzerland, remote

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for on‑site installation, configuration, maintenance, troubleshooting and repair of multi‑vendor systems and solutions, which may include hardware, software, networking products and operating systems.

Field Service Engineers act as company liaison on administrative and technical matters for the customer, and they help interpret customer requirements and if the responsibility for problem resolution falls to sales personnel, customer support representatives or Field Services.

• As a Field Service Engineer, you will apply technical support expertise to resolve customer issues by driving timely onsite services for Break/Fix and proactive maintenance.
• You will collaborate with peers and internal SMEs to increase your knowledge.
• You will seek resolution to achieve closure of complex issues.
• You will need to keep abreast of our technology and service offerings.
• You will use troubleshooting/diagnostic tools, content and analytical practices to help determine the best way to resolve identified and unidentified problems.
• You will develop professional expertise and apply company policies/procedures to resolve issues.
• You will exercise judgment within defined procedures and practices to determine appropriate action.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• 1–2 years of relevant experience
• Intermediate hardware technical skills
• Advanced professional skills
• Full clean driver’s license

• Bachelor’s Degree
• Dell EMC Proven Professional Specialist Level certification in at least one of the following:
  Power Scale, ECS, VPLEX/metro‑node, Xtrem
  
  IO, Unity, VMAX/Power
  
  MAX, Data Domain, Avamar, Hyperconverged (VxRail, Power Flex) or Power Edge.

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.