Product Support Engineer

Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation. We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners.

We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life!

About the Role
As a Product Support Engineer, your primary responsibility will be providing exceptional technical support to customers through phone-based troubleshooting, handling complex escalations, and completing RMA inspections.

Your secondary responsibilities will include supporting the R&D team with product testing and assembly, including actuators, control boxes, and operating test equipment.

Lastly, you will assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts. You will be supported by the R&D Manager and the B2C Technical Lead.

Reasons you’ll love working here

Comprehensive extended health and dental benefits

In-office electric sit-stand desks and ergonomic accessories

Quarterly team events and monthly free lunch

Employee discounts across all subsidiaries (Progressive Automations, Progressive Desk, etc.)

What you'll do

Provide exceptional customer technical support through phone-based troubleshooting, complex escalation handling, and RMA inspections

Investigate product issues, document findings, and coordinate corrective actions across R&D, Operations, and Marketing

Support the R&D team with assembly and testing of linear actuators, control boxes, and related components

Plan and execute mechanical, electrical, and firmware testing, including building and maintaining test jigs, load testers, and validation equipment

Create and validate technical product documentation, ensuring specifications are verified through testing and analysis

Train internal teams on new or updated products to ensure strong product knowledge and support readiness

Assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts

Qualifications

Diploma or Bachelor’s degree in Mechanical Engineering, Mechatronics, or a related field

Strong communication skills with a professional and customer-focused attitude

Hands‑on experience troubleshooting mechanical and electrical components

Hands‑on experience with basic fabrication, assembly, and soldering

Methodical and organized approach to testing, documentation, revision control, and traceability

Good understanding of motor control systems and common technical challenges

Strong time management, communication, and leadership skills, with the ability to work independently and collaborate with both local and overseas teams

Nice To Have

Experience with 3D printing (design and prototyping)

Proficiency with Solid Works or similar CAD software

Experience with Arduino or similar microcontroller platforms

Embedded programming experience, including C for microcontrollers

Experience designing, building, or working with test jigs and automated test setups

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