Field Service Engineer

Role: Gas Service Engineer

Location: Covering the Birmingham / Coventry / Dudley area

Business Unit: Viessmann

Contract type: Full time, permanent

As a Service Engineer you are responsible for completing warranty and chargeable repairs/breakdowns, delivering product training to staff and customers and supporting the Sales Team in the development of sales in the UK. In this role you will support both the Viessmann product ranges.

You will enjoy a high level of autonomy to resolve problems and make decisions, ensuring high quality customer service is delivered at every opportunity. The role we have available will be ‘home-based’, start and finish of the day at your home location, covering a large geographical area attending customers’ properties. The ability to drive is essential for this role.

• Complete warranty and chargeable repairs/breakdowns
• Maintain records of performance reports
• Deliver product training to staff and customers
• Support the Sales Team in the development of sales in the UK
• Deliver best in class Customer Service on‑site in residential properties

• ACS Qualified gas engineer (CCN1 / CENWAT Mandatory)
• Able to demonstrate technical expertise gained through industry experience
• Have a high attention to detail
• Have a confident and adaptable work style
• Have excellent communication skills
• Ability to work closely with and develop relationships with clients

• Competitive salary
• Company vehicle
• Upselling bonus
• 25 days annual leave (Excluding bank holidays)
• Annual bonus scheme
• Company pension
• Employee Assistance / Wellbeing Programmes
• Life assurance
• Career Progression

For decades, the Viessmann brand has been helping to improve people’s quality of life with innovative technologies – initially with heat. During this time, the company has evolved from a heating manufacturer to a provider of intelligent heating and energy solutions. Technical progress is not, however, Viessmann’s sole focus. Sustainable thinking and action are also firmly embedded in the corporate values.

In this way, Viessmann Climate Solutions helps to create and preserve living spaces for future generations.

From Allendorf to the world. Since its foundation in 1917, Viessmann has grown steadily. Together with partners from different industries, all employees work every single day to meet the ever‑changing needs of customers and to change the energy supply in a way that is sustainable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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