Technical Service Manager

Northampton

A GBP 50,000 to A GBP 55,000 DOE + Company Car + 30 Days Holiday + Training and Development

Monday to Friday 09:00 to 17:00

Technical Service Manager required for an independent leader in the service and repair of commercial catering equipment. This is a fantastic opportunity to join a reputable business who value quality and are committed to employee development. This is a unique opportunity to really make a difference and shape a growing team.

The Technical Service Manager role would suit an experienced engineer with strong electrical knowledge. Candidates from any field service background are encouraged. Experience in a managerial role is desirable however this role would also suit an experienced engineer looking for more of an office:based role.

Based from the companys office in Northampton, the Technical Service Manager will lead an engineering team of approximately 45 engineers and 6:7 area managers. You will play a critical role in establishing and developing standards and processes and will be a key point of contact for engineers when escalating issues.

• Office based with some working from home and travel 2–3 times a month
• Provide leadership to engineering team and act as the central communication link between the team
• Improve engineering and operational standards
• Point of contact for escalation of more complex service and repair issues
• Root cause analysis on repeat faults, complaints etc.

• Experience in a service/repair role
• Any field service background: catering, white goods, coffee machines or similar
• Knowledge of H&S
• Leadership experience or engineer looking to step into an office-based role