Solutions Engineer III​/Senior - WFH; remote

Business Unit:
Corporate

Career Area:
Operations and Administration

Location:

Toronto, Ontario;
Hamilton, Ontario;
Mississauga, Ontario

Position Summary:

The Solutions Engineer, Senior is the primary technical resource for the field sales force. The role actively drives and manages the technology evaluation stage of the sales process, acting as the key technical advisor and product advocate for our products alongside the sales team.

• Assist the sales team (Account Executives and Major Accounts) in completing RFP/RFQ bids.
• Perform discovery, analysis of business needs, and definition of client requirements in conjunction with Account Executives to determine technical requirements for project work, and ascertain fit and suitability of our other products, including managed services, within the client network.
• Work with the Solutions Engineering staff to convey requirements to the client and provide insight into the technical options available for network and server infrastructure. The role will also aid in designing leading‑edge solutions containing a wide variety of technologies.
• Collaborate closely with Account Executives to determine requirements, counts, and configuration of our managed service offerings, ensuring a cost‑effective and comprehensive managed solution.
• Confirm that products meet the prospect's requirements and assist sales in technical qualification. Throughout the proposal process, articulate and demonstrate solutions, influence customer's technical requirements, and position products relative to competition.
• Utilize system design tools as needed to design system layouts.
• Review sales quotes and confirm equipment lists are correct.
• Provide pre‑sales support to customers and communicate with clients’ technical team as needed.
• Assist in creating and implementing proofs of concept for clients.
• Assist account executives by answering technical questions and making technical presentations.
• Assist junior Solution Engineers with designs, pricing projects, and project reviews, providing support when designs need revisions.
• Assist the Senior Manager of Solution Engineering with onboarding new Solutions Engineers.
• Perform other related duties as assigned.

• A post‑secondary degree/diploma in electronics or an equivalent college technical degree.
• 5–7 years of experience as a Senior Solutions Engineer in a mid to large‑size security integrator.
• 10+ years of experience in technical products and services in the security industry.
• A strong and thorough knowledge of the security industry – CCTV, Access Control, Intrusion, PLCs, Relays, Gate Control, Fence Detection, Network Infrastructure, Intercoms, etc. Industry association participation and/or leadership preferred.
• Advanced communication skills, both written, verbal, and presentation to senior executive levels.
• Expert user level of computer systems:
  Microsoft Office, Excel, Visio, and documentation control systems.
• Intermediate user level of CAD.

• WFH – Based on location.
• Flexibility in the work schedule may be required depending upon client needs.

Garda World:
Make the world a safer place

Garda World, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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Pre‑Sales, Electronics Engineer, RFP, CAD, Drafting, Sales, Engineering