Technical Account Manager

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally.

Mercury’s industry-leading brand portfolio includes Mercury outboard engines;
Mercury Mer Cruiser sterndrive and inboard packages;
Mercury global parts and accessories including propellers, and Smart Craft electronics;
Power Products Integrated Solutions;
Attwood, Garelick and Whale marine parts;
Land ’N’ Sea, BLA, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

The position is a Full Time Permanent Position, Monday to Friday,

Hours:

8:30 – 5:00. This is a remote position with extensive travel in the province of Quebec requiring occasional weekend work.

Benefits after three months include:

• Employer-paid benefits;
  Health, Dental and Paramedical Services for you and your family, including abroad coverage
• Personal emergency days and sick days
• Service Recognition program, company events
• RRSP contribution plan with employer match
• Safety Footwear allowance annually, Fitness program reimbursement

· Serve as the primary technical contact for dealers, boat builders, and end users.

· Provide timely support via phone, email, fax and MercNET

· Accurately document all customer interactions

· Deliver onsite technical assistance when required

· Diagnose and resolve technical issues using independent judgment

· Evaluate product failures in accordance with warranty and integrity policies

· Approve or deny warranty claims using consistent, fair decision-making

· Perform component inspections and teardowns to assess warranty eligibility

· Obtain and maintain Mercury Certified Technician status (required)

· Develop troubleshooting guides to support dealer diagnostics

· Provide training to dealer personnel and internal teams

· Assess dealer service performance and assist in building improvement plans related to customer service, profitability and overall service quality

· Support dealer applications renewals, terminations and non-renewals

· Collaborate with sales and credit teams on dealer-related matters

· Lead initiatives focused on CSI and NPS performance

· Mentor dealer technicals through Mercury University career paths

· Promote marine service careers through local trade schools and vocational programs

· Conduct onsite visits to support dealers and OEMs

· Advise OEMs on product configuration, installation, training and system integration

· Provide in-person support for consumer product inquiries and issues

· Assist the Legal team with product liability and failure investigations including onsite inspections and depositions

· Represent Mercury Marine at boat shows, tournaments and special events

· Support the Large Vessel Support Specialist team on specialty products when needed

· Bilingual in English and French (required)

· Strong knowledge of Mercury Marine products and marine vessel systems – particularly electrical

· Excellent communication skills and professionalism under pressure

· Strong analytical and creative problem-solving skills

· Ability to document, identify, and escalate emerging product issues

· High organized with strong computer proficiency

· Self-directed, able to work independently with minimal supervision

· Strong field-based troubleshooting skills for product, installation, and system integration issues

· Ability to make should decisions and assess risk in the field

· Willingness to travel extensively (50% - 75%), including occasional multi-week trips

· Valid passport and ability to travel internationally

• Technical College Degree or BS Engineering
• 2 – 4 years in technical experience in the marine industry or a related field
• Experience with Mercury Marine products strongly preferred
• Willingness and ability to travel domestically (required)

Mercury Marine is an equal opportunity employer and welcomes applications from people with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (2005), upon request, accommodation will be provided throughout the selection process.