Technical Service Representative

Date:
Feb 6, 2026

Location(s):
Appleton, WI, US, 54914

Company:

A. O. Smith Corporation

Business Unit: NAWT

Hybrid, Onsite or Remote:
Onsite

• Often serves as the main contact to our company for water treatment questions and equipment information.
• Receives calls about treatment equipment and techniques.
• Providing water analysis interpretation and product recommendation.
• Troubleshoot equipment problems in the field and direct proper repair procedures recommending parts.
• Assist with sizing water treatment based on facility size and water usage. Assisting with installation procedures.
• Referring homeowners and potential customers to dealers and distributors for water treatment sales and service.
• Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers.
• Perform audits and modifications when needed on bill of materials for equipment builds.
• Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right.
• Work internally on product improvement and advancement of new and existing products.
• Test and vet out issues that are identified either internally or through feedback of dealers and distributors.
• Provide technical data to internal Marketing Department for literature, and spec sheets on equipment.
• Provide specifications of equipment to caller inquiries.
• Check availability of parts for dealers and distributors to assist in order entry.
• Other responsibilities may be assigned as necessary.

• Associate Degree in related field preferred
• 3+ years of related work experience or training (mechanical aptitude in lieu of water treatment)
• Experience in installation, sizing, repair, troubleshooting. (Mechanical products)
• Water chemistry knowledge or background a plus, not required.
• Pump and well knowledge a plus, not required.
• Ability/aptitude for all skills listed in the primary function above
• Excellent communication skills; verbal and written.
• Good financial and business acumen
• Good typing/keyboarding skills
• Computer literacy and navigation skills:
  Ability to navigate between applications (often within one call) including but not limited to ASI, Sales Force, InContact, multiple order processing systems (portals, GUIs, etc.), SAP, warranty processing, and more.

Associate Degree in Related Field

Minimum of 3 years of related work experience or training

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. Once hired, will need to work at a North America Water Treatment location 100% on site for 1 year and then available to apply for 1 day remote work.